Shipping Information

STORAGE INFORMATION

We can only allow 3 months of free storage, starting from the date of purchase. After which, there will be a storage fee of $100.00 per order per month.

DELIVERY

Upon order confirmation, we will drop you an email/call to arrange for a delivery date and time, so do ensure email address / phone number is entered correctly at the check-out. 

We deliver on weekdays (Monday - Friday) and all orders will be delivered via our own delivery courier.

Please inform us at least 10 working days in advance before your desired delivery date to avoid any disputes. 

For all orders (sanitary wares, fittings, accessories), a signature is required upon delivery after checking the products. Please kindly ensure that someone is present to receive them. Our delivery team will contact you 1-hr in advance before heading down.

Should you require multiple deliveries to the same or different addresses for a single order, an additional charge of $60 per delivery will apply.

Delivery will be until customer's apartment with proper lift access. Additional staircase charges are required if the goods has to be carried up via staircase.  

FREE EXPRESS SHIPPING for orders above $500.

Orders under $500 will be charged a flat rate of $60

GOODS ACCEPTANCE
Upon receipt of the goods, you are required to inspect the goods. Defects discovered at this point must be raised to the delivery team and the goods can be returned.

Goods that have been accepted cannot be subsequently be returned on the basis of defects.

Read our Return & Refund Policy here.

 

SELF-COLLECTION

Upon order confirmation, we will start preparing your order accordingly and a text message will be sent to the phone number provided during check-out to inform customers that their order is ready to be picked up.

We offer self-collection at two locations. Please see below for more information:

Location

Address

Timeframe

Showroom

146 Jalan Besar, Singapore 208864

2-4 working days (Mon-Sat, Close on Sundays)
Warehouse 31 Bukit Batok Crescent, #01-31, Singapore 658070 On next working day onwards (Close on Weekends)

 

If the product is unavailable for pick-up at your desired location above, please call us at 6295 0966/ 9636 2966 and we will make the arrangements for you to pick-up your preferred location.

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